Promotional and Loyalty Program Terms

If your country of residence or establishment is within the European Economic Area (“EEA”), Switzerland, or the United Kingdom, these Promotional and Loyalty Program Terms for European Users apply to you. 

If your country of residence or establishment is outside the EEA, Switzerland, and the United Kingdom, the Promotional and Loyalty Program Terms for Non-European Users apply to you.

EU Promotional and Loyalty Program Terms for European Users

Last updated: November 17, 2022

The following terms and conditions apply to promotions and loyalty programs offered by HotelTonight. Other supplemental terms provided along with a coupon, credit, or other promotional offer also apply to your use of, and participation in, such promotion or loyalty program. The terms below and any supplemental terms are collectively referred to as the “Promotional Terms.”

IN ADDITION TO THESE PROMOTIONAL AND LOYALTY PROGRAM TERMS, THE HOTELTONIGHT TERMS OF SERVICE AND PRIVACY POLICY APPLY (COLLECTIVELY, THE “AGREEMENT”). CAPITALIZED TERMS NOT DEFINED IN THESE PROMOTIONAL AND LOYALTY PROGRAM TERMS HAVE THE MEANINGS GIVEN IN THE HOTELTONIGHT TERMS.

ALL PROMOTIONS REQUIRE YOU TO HAVE A VALID HOTELTONIGHT ACCOUNT.

HT Coupons

HotelTonight occasionally provides, at our sole discretion, promotional discount coupons that can be used on bookings (“HT Coupons”), redeemable using a time-limited promotional code that must be entered at checkout. HT Coupons may be available in a limited quantity and may be retired at any time by us at our sole discretion. Expiration dates for HT Coupons cannot be changed or extended.

HT Coupons can only be applied to future bookings on HotelTonight and cannot be applied toward prior bookings. At redemption, the face value of the coupon will be deducted from the price of your booking. You are not entitled to receive cash back or credit if the value of the coupon exceeds the price of your booking. Other terms and restrictions may apply to specific HT Coupons, such as a minimum spend requirement to redeem the coupon, as described in these Promotional Terms or at the time a coupon is issued in future. HT Coupons are only valid for a single use and may not be combined with other coupons. HT Coupons earned in separate HotelTonight accounts may not be combined into one HotelTonight account.

HT Coupons are issued for promotional purposes; they have no cash value and may not be transferred or exchanged for cash. HT Coupons may not be sold, traded, bartered, auctioned (including through internet auction sites), given away, or redeemed for cash, gift cards, or HT Credits. HT Coupons are null and void if not obtained through legitimate channels authorized by HotelTonight. The scope, variety, and types of services and products that you may obtain by redeeming HT Coupons can change at any time. We reserve the right to limit the number of coupons that may be earned or redeemed by a single user. HT Coupons may not be available for use on certain bookings, such as those facilitated by Travelscape, LLC or other third party providers.

Referral Code Coupons

HotelTonight may offer you the opportunity to earn HT Coupons by inviting friends and family to download our app and book hotels using a personal referral code that we provide you (“Referral Code Coupons”). The coupon amount (excluding taxes and fees) will be stated in the promotion and will be automatically applied to your account after your invitee: (a) signs up for their own HotelTonight account, (b) uses your referral code to make a qualifying booking on HotelTonight, and (c) satisfies any booking requirements stated in the promotion (for example, your invitee may be required to be a new HotelTonight user, apply the code to their first booking, or meet a minimum booking value requirement).

Your referral code may only be used for personal and non-commercial purposes. Feel free to share your referral code with your friends and family via email, Twitter feeds, Facebook pages, personal blogs, or other channels where you are the primary content owner. However, you may not distribute your referral code on sites where you are a contributor but not the primary content owner (e.g., Wikipedia, coupon websites, app stores, or app review websites), and you may not promote your invite code via search engine marketing. You may not use your referral code to invite yourself, anyone who uses the same credit card as you do, or someone who uses the same mobile device as you do. Referral Code Coupons cannot be earned by creating multiple HotelTonight accounts.

Referral Code Coupons offered by us may include the following:

Give $25, Get $25

If you are a Level 1 or 2 HT Perks Member and share your personal referral code with friends and family, you may be eligible to receive a $25 coupon (or local equivalent, if supported on HotelTonight) after your invitee makes a qualifying booking. The coupon will be automatically added to your account, and you may redeem it on a future booking of at least $135 USD (or local equivalent), excluding taxes and fees.

If you are the invitee, you can redeem your $25 coupon by entering the referral code at check-out when making your first qualifying HotelTonight booking. You must be a new HotelTonight customer and the booking value must be at least $135 USD (or local equivalent), excluding taxes and fees.

Give $50, Get $50

If you are a Level 3 or higher HT Perks Member and share your personal referral code with friends and family, you may be eligible to receive a $50 coupon (or local equivalent, if supported on HotelTonight) after your invitee completes their second booking irrespective of its amount. The coupon will be automatically added to your account, and you can redeem it on a future booking of at least $150 (or local equivalent), excluding taxes and fees.

If you are the invitee, you may be eligible to receive up to $50 USD in booking credits (for use on a future booking) by entering the referral code at check-out when making your first HotelTonight booking, subject to the terms and conditions below for Referral Code Credits.

Expiration Date: 120 days from date issued, unless otherwise stated in the promotion

HT Credits

Customers may be eligible to receive promotional credits that can be applied toward bookings on HotelTonight (“HT Credits”), including through the programs described below. HT Credits can be accumulated within your account and may be combined. Unless otherwise specified, you can decide during check-out whether to apply your credit balance to your current booking. If you decide to use credits, your full credit balance will be applied up to the total value of your booking; you will not be able to apply a partial credit balance to the booking. We'll automatically apply your accumulated credits based on those expiring soonest. If your credit balance exceeds your current booking value, the remaining credits will be retained in your account until they expire.

HT Credits can only be applied to future bookings on HotelTonight and cannot be applied toward prior bookings. HT Credits accumulated on different accounts or by different users may not be transferred, combined, or aggregated. HT Credits do not constitute property, are not stored value, do not entitle a user to a vested right or interest, and have no cash value. HT Credits may not be redeemed for cash or cash equivalent, except where required by law, and may not be sold or bartered. Any attempt to sell or transfer HT Credits may result in the forfeiture of credits or disqualification from all credit and loyalty programs. Other restrictions may apply.

Referral Code Credits

If you receive a "Give $50, Get $50" promo code from a friend or family member inviting you to join HotelTonight, you may be eligible to receive HT Credits by entering the promo code during check-out for your first booking. After you complete your first booking at full price, we’ll automatically add HT Credits to your account equal to the lesser of $50 USD (or local equivalent, if supported on HotelTonight) or 20% of the value of your first booking (excluding taxes and fees). You must be a new HotelTonight customer to be eligible for this promotion.

Expiration Date: 120 days from the date issued, unless otherwise stated in the promotion

Loyalty Program + HT Perks Credits

HotelTonight offers a customer loyalty program (the “HT Perks Program”) based on a customer’s lifetime spend on HotelTonight bookings. Customers who reach qualifying total purchase amounts (“Perks Members”), as verified by HotelTonight, become eligible for different levels of “Perks Membership.” Perks Members will be automatically upgraded to the next membership level when they accumulate the minimum qualifying spend necessary for the next tier by booking rooms on HotelTonight (“Qualifying Spend”).

Perks Members are eligible to receive variable discount rates on select hotels based on their membership level (“HT Perks Discounts”). HT Perks Discounts are offered on an “as available” basis and may not be available for all hotels or for any hotels in some destinations.

In addition to HT Perks Discounts, Perks Members may be eligible to earn credits (“HT Perks Credits”) based on their Perks Membership status once they reach Perks Level 5. Any available HT Perks Credits can be viewed in the booking tab of the Perks Member’s account. In general, Qualifying Spend amounts will be posted to a Perks Member’s account balance within approximately one (1) day of purchase, and if the Qualifying Spend entitles the Perks Member to additional HT Perks Credits, they will be available for redemption within approximately one (1) day of posting. If Qualifying Spend is not fully paid by the customer or is refunded, any corresponding HT Perks Credits will be rescinded. HotelTonight will have no liability for errors, delays, or failure to credit the Perks Member’s account properly. HotelTonight reserves the right to invalidate Qualifying Spend or HT Perks Credits from a Perks Member’s account if it determines that the Qualifying Spend or HT Perks Credits were improperly attributed to the Perks Member’s account, obtained fraudulently, or obtained through a violation of the HotelTonight Terms. If you believe that your Perks level or HT Perks Credits were incorrectly calculated, please contact Customer Service at help@hoteltonight.com. Any claim that Qualifying Spend or associated HT Perks Credits are not posted accurately must be received by us within one (1) month of the date of the claimed accrual of Qualifying Spend. Our determination with respect to any Perks Member’s account is final.

HotelTonight reserves the right to modify, terminate, change, or otherwise revise the terms and conditions of the HT Perks Program (including the Qualifying Spend, amount or value of credits available, Perks Membership level criteria, or any of the ways to earn or redeem HT Perks Credits) at any time in our sole discretion. If HotelTonight either terminates the HT Perks Program or any terms therein that adversely impact the prospective use of the HT Perks Credits, or if material changes to the HT Perks Program will be made, we will notify you with adequate prior notice as described in the Agreement. Your continued use of HT Perks Discounts or HT Perks Credits upon expiration of the notice period will constitute your acceptance of any changes to the applicable terms and conditions.

During the termination notice period, Perks Members may still accrue Qualifying Spend and redeem HT Perks Credits earned. All HT Perks Credits and other benefits must be used prior to the effective date of termination. Perks Members should not rely on the continued availability of the HT Perks program or any accumulated credits. If we terminate the HT Perks Program, each Perks Member will forfeit any then-unclaimed HT Perks Credits, discounts, or other benefits associated with the program without compensation.

Expiration Date: 180 days from the date issued

Save for Later Credits

Users whose account currency is USD may be eligible to apply certain price discounts offered for hotels within the United States (such as HT Perks Discounts or other deals) on future qualified bookings (“Save for Later Credit”), in lieu of applying the discount to their current booking. If the customer chooses to defer the discount and apply it to a future booking, the discount will not be applied to the current eligible booking.

Expiration Date: 12 months from the date issued

HT Price Guarantee

Hotel prices often change – sometimes even from hour to hour, depending on demand. If you have completed a booking on HotelTonight and find a lower price for the same hotel room elsewhere, you may be eligible to receive HT Credits equal to the difference between the lower price and what you paid for your original HotelTonight booking. The value of HT Credits that may be earned under this program will be calculated based on the difference in the two room rates (excluding taxes, fees, resort fees and any other charges collected directly by the hotel).

Think you've found a lower rate? Check out the conditions below:

• For same day bookings we guarantee our price for 2 hours.
• For next day check-ins we guarantee our price until midnight on the day the booking was made.
• For bookings made more than one day in advance we guarantee our price for 24 hours following the time the booking was made.
• The lower rate you found must be for the same property, the same date(s) and the same room type that you booked on HotelTonight.
• The room must comfortably fit two adults (no bunk or Murphy beds) and have a private bathroom.
• The lower rate must not be tied to a stricter cancellation policy than your booking on HotelTonight.
• The lower price you found must be more than just a difference in taxes or fees. The value of HT Credits that may be earned will be calculated based on the difference in the two room rates (excluding taxes, fees, resort fees and any other charges collected directly by the hotel).
• The lower rate must be available to the general public. AARP rates, AAA rates, military rates, corporate rates, etc., do not apply.
• Rates offered through loyalty programs, through contests or as part of a travel package aren’t eligible.
• Rates from apps or websites where you don’t know the name of the hotel until after booking aren’t eligible.
• Rates from websites/apps where you name your own price and rates you must call in for aren’t eligible.
• The rate must be on another app or website (we do not compete against ourselves ;) ).

To submit a claim:

• Take a timestamped screenshot of the rate you’ve found (time stamp must fall within the allowed window based on how far in advance you booked). Be sure the screenshot includes the dates, property name, website/app name, rate details (either pre taxes and fees or with a breakdown), room type, cancellation policy, and any other relevant information related to the conditions of this guarantee.
• Submit your claim within 24 hours from the time of finding the lower rate either by replying to your booking receipt or sending a new email to help@hoteltonight.com.
• Include the email address associated with your HotelTonight account, your booking ID and hotel name, where you found the lower price (including a complete URL if you found the lower price on a website) and any other relevant info.

Please note:

• We reserve the right to deny claims that are suspicious and/or appear to be fraudulent.
• The HT Price Guarantee does not apply in the event of disasters, acts of terrorism or other events outside of HotelTonight’s control.
• The maximum amount of HT credits that can be issued is $400.
• HT credits issued as part of a claim will be voided if the credit card charge associated with the booking is disputed.
• HT credits expire 1 year after issuance.

Additional Terms Applicable to HT Coupons and Credits

Coupons and credits will be provided in your account currency but may be used on bookings in any display currency supported on HotelTonight. If available, the local currency equivalent coupon or credit amount will be calculated using currency conversion data from one or more third parties, such as Open Exchange Rates. We regularly update the exchange rate used, but it may not be identical to the real-time market rate at the time the conversion is processed.

HotelTonight reserves the right to suspend user accounts, void any HT Coupon or HT Credit, or prohibit any user from participating in any aspect of a promotion if HotelTonight for all reasons stated in the Agreement including, but not limited to, if it detects that a user has engaged in or has attempted to engage in any of the following: (a) acting in violation of these Promotional Terms or the Terms of Service; (b) damaging, tampering with, or corrupting the operation of the promotion, or HotelTonight’s website or mobile app; (c) acting with intent to annoy, harass, or abuse any other person; (d) any inappropriate, uncooperative, disruptive, fraudulent, potentially fraudulent, or unusual behavior or activity; or (e) activity inconsistent with the intended operation of the promotion. In addition, HotelTonight may take any action we determine is reasonably necessary to comply with applicable law, or the order or request of a court, law enforcement, or other administrative agency or governmental body.

Where HotelTonight removes or disables User Content, we will notify the user and provide the reasons for such a measure, unless such notification would (i) prevent or impede the detection or prevention of fraud or other illegal activities, (ii) harm the legitimate interests of other user or third parties, or (iii) contravene applicable laws. You may appeal such a decision by contacting help@hoteltonight.com.

If there is a conflict between these Promotional Terms and the Terms of Service, the Terms of Service will prevail. HotelTonight reserves the right to modify, terminate, change, and otherwise revise any of the ways to earn or redeem promotional credits and coupons (as well as the corresponding details of such method including the amount/value of available credits) subject to the notice policy set forth in the Agreement.

Federal, state, local and/or otherwise applicable taxes to value received by redemption of any promotional program, if any, are the sole responsibility of each user and HotelTonight will not withhold or pay any amounts for federal, state, municipal or otherwise applicable income tax, social security, unemployment, or worker’s compensation. To the extent permitted by applicable laws, HotelTonight is liable under statutory provisions for intent and gross negligence by us, our legal representatives, directors, or other vicarious agents. The same applies to the assumption of guarantees or any other strict liability, or in case of a culpable injury to life, limb, or health. HotelTonight is liable for any negligent breaches of essential contractual obligations by us, our legal representatives, directors, or other vicarious agents; such liability is limited to the typically occurring foreseeable damages. Essential contractual obligations are such duties of HotelTonight in whose proper fulfilment you regularly trust and must trust for the proper execution of the contract. Any additional liability of HotelTonight is excluded. HotelTonight’s aggregate liability to you in connection with any HT Coupons or HT Credits will not exceed the amount of the promotional coupon or credit.